SHIPPING OPTIONS
STANDARD
Reliable urban logistics via Royal Mail Tracked. Delivery within 3-5 working days. Free on all orders over £100.
EXPRESS
Priority streetscape delivery via DPD. Delivery within 1-2 working days. Order summary available at checkout.
NEXT DAY
Order by 2PM GMT for arrival next morning. Available exclusively for London inner zones 1-3. £9.50 flat rate.
TRACKING & DELAYS
Once your order has left our Shoreditch warehouse, you will receive an email containing your tracking link. While we strive to maintain our timelines, seasonal peaks or industrial action may cause slight variations. Note: We currently do not deliver to PO Boxes.
SHIPPING POLICY
Rio Urban provides tracked shipping from our East London hub to destinations worldwide. We ensure your items are handled with the same precision as their design.
METHODS & DELIVERY TIMES
- Standard: 3-5 working days.
- UK Next Day: Orders before 1pm via tracked courier.
- International: 7-14 working days territory dependent.
TRACKING & DELAYS
A unique logistics ID is sent instantly upon dispatch. While we aim for architectural precision, occasional customs or courier delays may occur.
SHIPPING RESTRICTIONS
We do not ship to P.O. boxes or freight forwarding addresses to maintain security of high-value goods.
PRIVACY POLICY
Your data privacy is foundational at Rio Urban. We comply with UK GDPR to protect your digital identity across all platforms.
DATA DISCLOSURE
We collect contact details and sizing to fulfill orders. Data is only shared with verified partners like payment and logistics providers.
COOKIES & TRACKING
We use session cookies for cart stability and site analytics. You can adjust your browser settings to opt-out of secondary tracking.
RETENTION & RIGHTS
Records are kept for legal compliance duration. You reserve the right to access, rectify, or delete your data upon request.
TERMS & CONDITIONS
By accessing Rio Urban, you adhere to the modern streetscape standards. We reserve the right to update these terms at any time.
ORDERS & PRICING
Pricing is listed in GBP. We reserve the right to cancel orders due to technical errors. Promotions cannot be combined unless noted.
INTELLECTUAL PROPERTY
All designs, imagery, and branding are the exclusive property of Rio Urban. Unauthorized reproduction is strictly prohibited.
GOVERNING LAW
These terms are governed by the laws of England and Wales. Exclusive jurisdiction remains with the London courts.