RETURN POLICY
At Rio Urban, we ensure your streetscape fits perfectly. If you're not satisfied, our return process is straightforward and transparent, designed for the modern urbanite.
30 DAY WINDOW
Items must be returned within 30 days from the date of delivery.
CONDITION
Products must be unused, in original packaging, and with all tags attached.
PROOF OF PURCHASE
A valid order number or digital receipt is required for all returns and refunds.
NON-RETURNABLES
Excludes final sale items, underwear, and socks for hygiene reasons.
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START YOUR RETURN
To begin the process, please email our support team with your order number. We will provide you with a return authorization and further details.
PACK & SHIP
Ensure all items are unused with original tags attached. Pack your items securely and send them to our Shoreditch returns hub.
Rio Urban Returns
88 Concrete Ave, Shoreditch, London
PROCESSING
Once your return arrival is confirmed, please allow up to 10 business days for our team to process your refund or exchange.